Refund Policy
Refund Policy
Effective Date: [January 1st, 2025]
At Woods-Man Caribbean Ltd., we are committed to providing high-quality products and excellent service. This Refund Policy outlines the terms under which refunds and returns are accepted, in compliance with the Consumer Protection and Safety Act, 1985 and other applicable laws of Trinidad & Tobago.
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1. Eligibility for Refunds and Returns
We accept returns and provide refunds under the following conditions:
1. Defective or Damaged Products:
- If the product is defective, damaged, or not as described upon delivery.
2. Incorrect Items:
- If you receive a product that does not match your order.
3. Return Timeline:
- Products must be returned within 7 days of delivery.
We accept returns and provide refunds under the following conditions:
1. Defective or Damaged Products:
- If the product is defective, damaged, or not as described upon delivery.
2. Incorrect Items:
- If you receive a product that does not match your order.
3. Return Timeline:
- Products must be returned within 7 days of delivery.
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2. Non-Refundable Items
The following items are not eligible for refunds:
- Perishable goods (e.g., breads, patties, or other fresh items).
- Custom or special-order items.
- Products not in their original condition, packaging, or those that have been tampered with.
The following items are not eligible for refunds:
- Perishable goods (e.g., breads, patties, or other fresh items).
- Custom or special-order items.
- Products not in their original condition, packaging, or those that have been tampered with.
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3. Process for Returns
To initiate a return:
1. Contact us via email at *[Your Email Address]* or call us at *[Your Phone Number]* within *7 days of receiving the product*.
2. Provide the following details:
- Order number.
- Description of the issue.
- Photos of the product (if applicable).
3. Return the product in its original packaging to the address provided by our team.
To initiate a return:
1. Contact us via email at *[Your Email Address]* or call us at *[Your Phone Number]* within *7 days of receiving the product*.
2. Provide the following details:
- Order number.
- Description of the issue.
- Photos of the product (if applicable).
3. Return the product in its original packaging to the address provided by our team.
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4. Refunds
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- *Approved Refunds*:
- Refunds will be processed to your original payment method within *7–14 business days*.
- *Rejection of Refunds*:
- If the product is found to be ineligible for a refund, you will be notified, and the product will be returned to you at your expense.
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- *Approved Refunds*:
- Refunds will be processed to your original payment method within *7–14 business days*.
- *Rejection of Refunds*:
- If the product is found to be ineligible for a refund, you will be notified, and the product will be returned to you at your expense.
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5. Shipping Costs
- If the return is due to a defect or error on our part, Woods-Man Caribbean Ltd. will cover the cost of return shipping.
- For all other returns, shipping costs are non-refundable, and you will be responsible for covering the return shipping fees.
- If the return is due to a defect or error on our part, Woods-Man Caribbean Ltd. will cover the cost of return shipping.
- For all other returns, shipping costs are non-refundable, and you will be responsible for covering the return shipping fees.
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6. Exchanges
We do not offer direct exchanges. If you wish to replace a product, please request a refund for the original item and place a new order.
We do not offer direct exchanges. If you wish to replace a product, please request a refund for the original item and place a new order.
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7. Exceptions
In certain cases, at our sole discretion, we may offer store credit or replacement products instead of a refund.
In certain cases, at our sole discretion, we may offer store credit or replacement products instead of a refund.
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8. Governing Law
This Refund Policy is governed by the *laws of Trinidad & Tobago, including the **Consumer Protection and Safety Act, 1985*.
This Refund Policy is governed by the *laws of Trinidad & Tobago, including the **Consumer Protection and Safety Act, 1985*.
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9. Contact Us
If you have any questions or concerns about this Refund Policy, please reach out to us:
- Email: legal@woodsmancaribbean.com
- Phone: 1 868 360 3717
- Address: 6A Christina Court Maraval
If you have any questions or concerns about this Refund Policy, please reach out to us:
- Email: legal@woodsmancaribbean.com
- Phone: 1 868 360 3717
- Address: 6A Christina Court Maraval